Online Retail Support

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Join Our Dynamic Team at Aotea Gifts – Online Retail SupportAotea Gifts is New Zealand's leading Travel Retailer, proudly owned and operated by Kiwis since 1979. With multiple stores across the country and a Gold Qualmark certification, we are passionate about showcasing the very best of New Zealand to the world. As a trusted partner in the tourism industry, we are committed to delivering exceptional service and high-quality, authentic products to our customers.We are on the lookout for an organised, detail-driven individual who thrives in a fast-paced environment to join our team in a full-time Online Retail Support role. If you are a proactive problem-solver with a passion for logistics and customer service, we want to hear from you!What’s In It for You:A dynamic, fun, and fast-paced work environment – No two days are the same at Aotea Gifts!A diverse, supportive team where friendships are formed and everyone’s ideas are valued.The opportunity to contribute to a successful, growing Kiwi business with a global reach.Work for a company that values quality, customer satisfaction, and staff development. Key Responsibilities:Manage and coordinate overseas deliveries – Ensure smooth freight operations and timely delivery of products.Optimize logistics processes – Find innovative solutions to improve efficiency.Handle administrative tasks – This includes managing paperwork, processing orders, and maintaining accurate records to ensure smooth operations.Work independently and within a team – Autonomy and collaboration are key to your success.Chinese language skills are essential – As most of our parcels are shipped to China, the ability to write in Chinese is necessary for processing orders and communicating effectively with international customers. What We’re Looking For:Strong organisational and analytical skills – You can juggle multiple tasks and stay on top of deadlines.Experience in the tourism, mail order, or freight industry – A background in logistics or customer service is a plus.Exceptional communication and relationship-building skills – You thrive in a customer-facing role and can resolve issues with confidence.Ability to work flexible hours – You’ll be ready to adapt as needed to meet business demands.Written Chinese language skills – Necessary for managing orders and communicating with our main customer base in China.Self-starter – Able to work independently and as part of a close-knit team. Why Aotea Gifts?At Aotea Gifts, we’re proud of our rich history and strong community, and we’re committed to continuing our success. Joining us means becoming part of a family-oriented, supportive team where every day brings new challenges and opportunities to grow.Ready to Join Us?If you’re excited to be part of our success and can bring your passion and expertise to the role, we’d love to hear from you! Please send your CV and cover letter to .Note: Applicants must have New Zealand residency or a valid New Zealand work visa.

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